Group Upsells With the Original Orders

You can group upsell orders with the original purchase so that post-upsell charges appear as part of the same order instead of separate transactions. This improves order clarity, simplifies reconciliation, and creates a cleaner customer experience.

This setting is configured at the store level.

Follow these steps to enable upsell order grouping:

1. Log in to your Phoenix dashboard.

2. In the left navigation panel, go to Stores.

3. Find the store you want to update and click the pencil icon.

4. Select the Other Options tab.

5. Enable the option Group Upsell Order With Original Order.

6. Click Continue through the remaining steps.

7. Click Update Storefront to save the changes.

Once enabled, upsell purchases made after checkout are grouped with the original order instead of being recorded separately.

When to Use This Option

This setting is useful when:

• You want a single order record per customer purchase

• You need simpler reporting and reconciliation

• You want upsells to appear as part of the original transaction

Related Guides

Learn more about upsells and post-purchase flows with these articles:

• Create an Upsell Flow

• Create a Single Item Page for a Post-Upsell

• Create a Multi-Item Page for a Post-Upsell

• Configure a Pre-Upsell Offer in Your Store’s Checkout Flow